Refund policy

Refund & Return Policy

Last updated: May 2026

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unused, in original condition, and returned in their original packaging. Custom-fitted or personalized orders are non-returnable.

To initiate a return, please contact us at info@didgolf.jp with your order number and reason for return.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5–10 business days to your original payment method. Shipping costs are non-refundable.

Exchanges

If you received a damaged or defective item, we will replace it at no additional cost. Please contact us within 7 days of delivery with photos of the defect.

International Orders

For international shipments, the customer is responsible for return shipping costs and any applicable customs duties. We recommend using a trackable shipping service for returns.

Contact

Questions about your return? Email info@didgolf.jp and our team will respond within 1–2 business days.